The warranty for all Pit Boss grills is 5 years. In particular, for the ceramic part of PBK24 the guarantee is for life.
The warranty for all Pit Boss grills is 5 years. In particular, for the ceramic part of PBK24 the guarantee is for life.Warranty coverage begins on the original purchase date and proof of purchase date or a copy of the original sales invoice is required to validate the warranty. Customers will be charged for spare parts, shipping and handling if they are unable to provide proof of purchase or after the warranty has expired.
Pit Boss has a five (5) year warranty for defects and manufacturing issues in all parts and five (5) years for electrical components. Pit Boss guarantees that all parts have no defects in material and construction, for the duration of use and ownership of the original buyer. The warranty does not cover damage from wear and tear, such as scratches, dents, bumps, debris or small surface cracks. These changes in the aesthetics of the grill do not affect its performance. Free repair or replacement of any component does not exceed the limited warranty beyond five (5) years from the date of purchase.
During the warranty period, Pit Boss liability is limited to providing replacement for defective and / or failed components. As long as it is within the warranty period, Pit Boss will not charge for repair or replacement of spare parts, prepaid shipments, if the parts are found to be defective by Pit Boss during inspection. Pit Boss is not responsible for shipping costs, labor costs or export duties. Except as provided in these terms of warranty, repair or replacement of parts in the manner and for the period stated so far, it will constitute the fulfillment of all direct and derivative responsibilities and obligations by Pit Boss to you.
Pit Boss takes every precaution and uses materials that delay rust. Even with these warranties, protective coatings can be violated by various substances and conditions beyond Pit Boss control. High temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, pesticides, grass and salt are some of the substances that can affect metal coatings. For these reasons, the warranty does not cover rust or oxidation, unless there is a structural integrity failure in the grill components. In the event of any of the above, refer to the care and maintenance section to extend the life of your unit. Pit Boss recommends using a lid when the grill is not in use.
This warranty is based on normal home use and service of the grill and there is no limited warranty coverage for a grill used in commercial / professional applications.
ExceptionsThere is no written or tacit performance guarantee for Pit Boss® Grills products, as the manufacturer has no control over the installation, operation, cleaning, maintenance or type of fuel burned. This warranty will not apply nor will Pit Boss be liable if your device has not been installed, operated, cleaned and maintained in accordance with the owner's manual. Any use of gas that is not mentioned in the manual can void the warranty. The warranty does not cover damage or breakage due to misuse, improper handling or modifications.
Neither Pit Boss nor the authorized representative of Pit Boss® Grills accepts liability, legal or otherwise, for accidental or consequential damage to the property or persons resulting from the use of this product. Whether a claim is made against Pit Boss for breach of this warranty or any other type of warranty expressed or implied by law, the manufacturer will in no event be liable for any specific, indirect, consequential or other damages of any kind in the original market. All warranties from the manufacturer are listed here and no claims should be made against the manufacturer for any warranty or representation.
Contact the customer service
To order spare parts, contact Customer Service at or visit our online store. If you have any questions or concerns, contact Customer Service.
Warranty service
Contact your nearest Pit Boss® Grills dealer for repair or replacement parts. Pit Boss requires proof of purchase to create a warranty. Therefore, keep the original sales receipt or invoice for future reference. The serial number and model number of your Pit Boss are inside the funnel lid. Record the numbers because the label may be worn or not legible.
